Defects in sold goods are rectified, non-quality goods are exchanged or returned following the Minister of Economy’s Order No. 217 dated June 29, 2001, “On the Approval of Rules for the Return and Exchange of Items.” To return a product(s) the Buyer must inform the Seller by email shop@goodarcher.com. The Buyer may return items within 14 calendar days from the day of delivery of the goods to him.
When returning goods, the following conditions must be met:
- The returned item must be in its original, orderly packaging (this point does not apply when the returned item is defective);
- The item must be undamaged by the Buyer;
- The item must be unused, not having lost its commercial appearance (labels intact, protective films not removed, etc.) (this point does not apply when the returned item is defective);
- The returned item must be in the same configuration as received by the Buyer;
- A document proving the purchase must be presented when returning the item.
The Seller has the right not to accept returned goods from the Buyer if the Buyer does not comply with the return procedure set out in this section.
Returned goods can be delivered by the Buyer himself to the address Pramonės g. 5, Alytus (3rd floor), Lithuania, by prior arrangement. Goods can also be sent via courier services to the address Dzūkų st. 10, Makniūnai, 64192, Lithuania (costs are covered by sender). The Seller undertakes to accept the goods or replace them with suitable equivalent goods. If the Seller does not have equivalent goods, he returns the money paid by the Buyer for the goods.